FAQs


Help in finding your nanny/au pair/childminder/job today

How much does it cost to use Star?

StarChildcare is a completely free site for all users and childcare providers.

Parents are asked to pay a nominal cost of £12.99 per month of use.  This helps the Star team to maintain the effective use and running of the site for all its users.  You can cancel your subscription at any time by providing us with 14 day notice.

How will my account be activated?

Once your profile has been approved by the StarChildcare team we will send a link via email to the address you provided which you will need to click to activate your account. Please be sure to click on this link otherwise your account will remain inactive and you will be unable to use the website. By activating your account this allows us to verify your details and to keep your information secure. If you have not received your activation email, please check your junk mail as occasionally your service provider may redirect any StarChildcare emails to this folder.

How do you protect my personal information?

StarChildcare is committed to protecting your personal information in accordance with UK Data Protection Act 1998; our Data Protection Registration number is A8223778. Under no circumstances will your information be sold to any third parties and will be solely used by StarChildcare and its affiliates for the specific purpose of the service provided by the website. If you wish to disclose your telephone number/s and email address to other members you are able to do this through the private messaging facility. You can remove your contact details from your profile at any time by clicking the Edit Profile option and deselecting the show contact details box.

Can I add StarChildcare as a link to my website?

We encourage all our members to add the StarChildcare link to their website.

How do I choose the best childcare provider for me?

We strongly advise that you carry out as many checks as possible when choosing your childcare provider, including verifying references, qualifications, DBS checks, previous experience and personal identity checks. We would encourage you to communicate and meet with your chosen childcare provider on a regular basis before you make your final decision. In England all childminders must be registered with Ofsted, in Scotland with the Scottish Care Commission and for childminders in Wales they must be registered with CSSIW. Any childminder working with children who is not registered with one of these organisations is committing a criminal offence.

How do I calculate the cost of a nanny?

We can recommend Nannytax to provide you with information relating to the payment of your chosen nanny including tax calculation and payment.

Nannytax is the UK’s leading’s payroll provider for nannyemployers and will ensure your payroll obligations, Tax and National Insurance are all taken care of. Visit https://www.nannytax.co.uk/ for more information.

How do I use the StarChildcare messaging system?

If you wish to make to contact with another StarChildcare member, you may contact others members by using the private messaging facility which is very simple and straightforward to use. You can review all of your messages by logging into your account.

Childcarers can send a message to parents at any point.  Once a parent has paid the nominal payment the childcarer and parent will be able to send endless messages to each other until the month expires at which point the parent can renew their monthly membership.  Parents will also be able to message any other childcarers.

What do the Icons on the profile mean?

Favourites - you can add any member as a favourite and contact them at a later stage. You can also view other members who have added you as a favourite by clicking on the "who likes me"

Driving Licence -  this icon appears when the childcare provider has selected that they have a valid driving licence.

DBS -this icon appears when the childcare provider has selected that they have a valid CRB certificate.

First Aid - this icon appears when the childcare provider has selected that they have a valid First Aid certificate.

Qualifications - this icon appears when the childcare provider has selected that they have childcare qualifications.

Report User- you can use this facility if you wish to report another user for misuse of the website.

References - this icon appears when the childcare provider has selected that they have references.

How do I delete my account?

If you would like to temporarily hide your account then please email the Star team at info@starchildcare.co.uk and we will ensure that this is done for you. You can always reactivate your profile at a later date if you would like to use Star again to find your next job or childcarer.

Please do let us know if you are suspending your account because you have found a job or a childcarer. We’d love to hear from you!

Data Protection  

StarChildcare is committed to The EU General Data Protection Regulation (GDPR) and will comply with the regulations applicable to us as a data processor.

Any other questions

At StarChildcare we are always here to help if you have any further questions, please contact our team on info@starchildcare.co.uk and our lovely team will get back to you as soon as they can.